Refund policy
Return and Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help. Please read our return and refund policy below:
Returns
We accept returns on most items within 30 days of the purchase date. To qualify for a return, the item must be:
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Unused
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In the original packaging
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In the same condition as when you received it
Non-Returnable Items:
The following items cannot be returned:
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Gift cards
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Personalized or custom-made items
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Final sale or clearance items
How to Return an Item
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Contact our customer service team at dekapaz.bags@gmail.com or +302121214754 within 30 days of receiving your order.
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Include your order number and a brief explanation of why you wish to return the item.
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We will send you detailed return instructions.
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Please pack the item securely and ship it back to the address provided by our team. You’ll be responsible for the return shipping costs, unless the item is damaged or defective.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund to your original payment method.
Refund Processing Time:
Refunds typically take 5-7 business days to process after we receive the returned item. However, the time it takes for the refund to show up in your account may vary depending on your payment provider.
Exchanges
If you’d like to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item. We do not offer direct exchanges, but we’ll be happy to help guide you through the process.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We’ll provide a full refund or send you a replacement at no additional charge. Please include photos of the damaged item and packaging to help us resolve the issue quickly.
Shipping Costs
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Original shipping fees are non-refundable.
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You are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was sent.
Need Help?
If you have any questions or concerns about your return or refund, please don’t hesitate to reach out to us at dekapaz.bags@gmail.com or +302121214754. We’re happy to assist you!
Why Choose Us?
We value your satisfaction and are committed to providing high-quality products and excellent customer service. If there’s anything else we can do to make your experience better, please let us know!